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Faqs
How To Register
Can you represent me?
How do I register with you?
Is there any cost associated with registering?
Security Clearances
Can I ask PWGSC directly about my clearance?
Will excelITR notify me when the clearance is processed?
What is a Security Clearance?
What are the levels of clearances?
How long will it take to process an Enhanced clearance?
May non-Canadians be granted a security clearance?
I’m not sure I have a clearance, how can I check this?
If I have a criminal record, can I still apply for a security clearance?
What could cause my clearance to take longer than 8 weeks to process?
Why do I need fingerprints?
Where can I get fingerprints done?
Can I work within the Federal Government even if I don’t have a security clearance?
Is excelITR responsible for my clearance?
What is the difference between Enhanced and Secret clearance? Can I apply for a Secret?
How can I obtain a copy of my security clearance briefing form?
How long will it take to process a Secret level security clearance?
How long is my security clearance valid?
Payroll
How do I fill the timesheet out?
Who can sign the timesheet?
What if I work overtime?
What about vacation pay?
What if I don’t want taxes withheld?
What about T-4s?
When is payment for public holiday pay released?
General
What is your privacy policy?
How can I reactivate my file?
How do I get my address changed in your system?
Where are you located?
